Frequently Asked Questions

With us you can pay safely with iDEAL, Bancontact, credit card (Visa, Mastercard), PayPal and Apple Pay.

We supply to B2B so return conditions do not apply.

Please contact us as soon as possible. If your order hasn't been processed yet, we can still adjust it depending on the order stage.

On this page you will find the user manual for your Etna coffee machine.

The manual will help you with daily use, setting up the machine, cleaning and basic maintenance.

If you have any questions or encounter a problem, we are, of course, ready to assist you.

First, check that the machine is turned on, has sufficient water, and that the coffee grounds container is empty. If the error persists, please report it via our maintenance page or email us.

We recommend periodic maintenance, on average once or twice a year. This depends on usage and the number of cups of coffee per day.

This could be due to contamination of the brewing unit, multiple types of bean brands being used in the coffee machine, old coffee beans, or a machine that needs cleaning or adjustment.

In many cases, yes, provided you use the correct descaling agent. Always consult the user manual or contact us for advice.

We recommend cleaning the brewing unit weekly for optimal taste and hygiene.

We recommend descaling the machine every 2 to 3 months, depending on the hardness of your tap water.

For coffee machines, we always recommend professional installation .
Please feel free to contact us for correct installation and optimal operation.

Yes, we offer a standard warranty on manufacturing defects. Damage due to improper use is not covered, and in many cases we can offer maintenance contracts.

No problem. Please fill out this form via this link. We will process your report within 24 hours and will respond within 2 business days.

Many providers work with:

• Mandatory coffee purchase

• Multi-year contracts

• High fines upon termination

With us you get:

✔ Free choice

✔ Fair prices

✔ Full Tran

Yes.

Installation, maintenance and service can be purchased separately, transparent and clear.

No mandatory bundles, no surprises.nsg.

Yes, that is always allowed.

But it is never obligatory.

You only order what you need, when you want it.

Yes. With us, you always buy a coffee machine without the obligation to buy coffee beans.

You're not committed to anything. No subscription, no purchase obligation, and no fine print.

Yes, absolutely! At Wagemakerskoffie, we not only provide maintenance but also complete installation of our coffee machines. When you order a coffee machine from us, we'll take care of professional installation, connection, and instruction on how to use it. This way, you're immediately guaranteed a properly functioning machine with optimal settings for the tastiest coffee. Do you have any questions or would you like to schedule an installation appointment? Would you like a quote for coffee machine installation and maintenance? We're happy to help! Feel free to contact us.

Etna coffee machines score top marks thanks to simple cleaning programs and maintenance notifications. Want to know more? Feel free to contact us!

✔ Offices

✔ Schools

✔ Healthcare institutions

✔ Hospitality

✔ Home workers

✔ Companies that already use solid coffee beans

You maintain maximum flexibility.

User-friendly, quiet, and low-maintenance machines are ideal for schools. Wagemakerskoffie is happy to advise you on the right choice.

Modern machines like the Etna Sagitta are designed with energy savings in mind. Get advice on sustainable choices and contact us via the contact page.

Yes, we ship within the EU GDPR-compliant. See the shipping information for available countries and costs. Worldwide shipping is also available. If you have any questions, please feel free to contact us via this link.

After shipping, you will receive a track & trace code from us by email with which you can track your package.